Tuesday, August 23, 2016

Management, Technology and Information

Whenever we go through the different facets of communities and its development, we acknowledge that every effort to bring community together for collective action is neither great nor insignificant. In this week readings, we have drawn many lessons, but one lesson is clearly coming out from these readings that there are two theoretical aspects; one contains the idea of encouraging the technical intervention, in which, ICTs, organization, management, professional human resources are considered as important ingredients for involving and helping people in decision making. While other facet underlines the significance of learning, reflection, local knowledge, involvement, information, knowledge as a sequence of building local organization.

In reality, these two different theoretical aspects of community involvement and development are neither exclusive, but can work effectively in combination. Readings of this class covers both social and technical aspect of community involvement at organizational level and show that there are web of methodologies and directions, which enable us to ‘unlearn’ what we have learned for addressing the issue of community development in effective ways.

Community is not a well developed structure but a conglomeration of natural, social economic diversity and also diverse group of human beings, and they have their own experience, knowledge, learning and acculturation process. In the similar manner, the outsider understanding about the community is also based on his or her interaction, where he or she gets educated, worked and what he or she is intended to do? Robert Chamber has tried to capture the reality on the basis of biases, which impediment the development process. In fact, Chamber’s idea of biases is also not free from ‘stereotyped presentation’ of actors and actions. For example, rural development is not an easy area, where merely increasing the agriculture productivity would not able to solve the entire problem. The biggest challenge of rural development is generalization and mainstreaming with macro perspective. The lack of comprehensive planning, long term perspective and monitoring mechanism also make this problematic further.

 In fact, rural development demands target oriented efforts, context specific intervention and consistent capacity building and training program for both implementing agencies and stakeholders (rural people, including women and youths). Breaking stereotyped and go away from the different set of biases is quite challenging at both organizational and individual level, but not impossible. The effort of many organizations has addressed these issues effectively.


Robert Chamber coins “rural development tourism” and argues that the urban based educated professionals want to get to know and experience about the rural condition and about the rural people within the short span of visiting time in the rural areas. On the basis of this short term interaction, they are intended to develop ‘effective strategy’ for inclusive development of people. Chamber believes that development procedure and development practice is not the same concept, former is related with ‘things’ and later is related ‘people’. Chamber believes that every methodology, which encourages people participation, should be fragile in nature, so we would able to recognize and integrate the innovation and creativity of local people. He has cited many important methodologies such as PRA, RRA, ILS etc, which are still evolving and developing whenever these are practiced with the local people.

Ensuring involvement of people and their participation, there is need to be evolved a kind of organization at local level, which would create enabling environment to establish synergy with the ‘product’ and ‘people’. This coordination between both, product and people’ is significant and this allows envisioning future course of action and replication. What I believe that every organizational efforts of community development at local level have its own valid points, because nature of developmental issues are quite complex and there is no black and white kind of solution available. I agree that an effective coordination between these organizational efforts is possible, when local people recognize the challenges and build their own network at local level.

In many successful case studies, this has been acknowledged that vertical nature of organization at local level have played vital role in bringing the community together and also enabled the community to build effective communication channel for better result. In vertical organization, the scope of learning and reflection is high and encourage every member to share themselves. The philosophy of participation and its value are core issue, and the local organization helps in creating the enabling environment to ensure participation of everyone. Again, the nature of participation and its social dynamics depend upon deepening the value system of local organization, because ensuring the participation of everyone at local level is complex issue. This can be resolved if the organization recognizes the different layers of ‘local knowledge’, considering this for building the development planning and program.

The local organization or any kind of organization is not a single entity and even in the successful cases (Gal Oya, NDDB, SANASA, Grameen), this has been recognized that the term of reference of these organizations not predefined and preplanned, but managerial functioning of the organization has been both evolved and devolved through a process of local participation, building people capacity and creating right kind of environment to ensure active participation for collective action and most important was the coordination between local leaders with the people. Building human resources for the local organization is an easy task. A different range of training programs and exposure with diverse nature of methodologies are required for sustaining the organizational effort. For building capacity of participants and staffs, organization recognizes technology is important assets. This recognition is called as “improved hardware”. However, the utility of technology in problem solving at organization level is crucial and helps in record keeping and monitoring the resources at lower level. The technology does not help significantly in improving living standard of local people and also not able to address the real issue of development effective, because the technology is guiding force not the guiding principle for the community development.

Here, we have to recognize that digital divide is quite prevalent in every community and within the organization. The ICT is a kind of value addition in the existing system of local organization and people participation in decision making process. ICT is not panacea but this is playing a vital role in bridging the divide between the information sharing mechanisms, functioning of the organizational offices and also creating a culture of transparency and accountability.

The world is not flat in real sense, but in virtual sense and macro level, the world is connected to each other. The important point is here that does ICT help in building knowledge about community development or poverty alleviation or share the information, which is filled from the external source? Chamber already has raised questions over the intention of external sources. Many rural development projects have been successfully implemented, when the process to involve the people is integrated to build their own rules and regulation for the functioning of local organization. There are three main critics of technology as followed. Technology cannot be used at local level without minimum level of operational infrastructure and functional literacy. Second, the digital divide is widely prevalent and third is that a special kind of training methodology is required for building the capacity and capability of people.

Both cases in today class provide convincing evidences that people matters and they lie in the centre of development process. But the importance of other centrifugal forces and instruments such as local organization, management, training and development. Human resources etc assist the circle to move smoothly. The best of agriculture program in Guatemala was that the program recognized those techniques, which were able to produced ‘visible success’, therefore, the program involved those kind of equipments which were comfortable to be used by the people. As Schumacher has called this as ‘intermediate technology’ (in his book, Small is Beautiful). 

In last, this is not easy to provide a set of management and technological tools, which can create wonder, but the effective utilization of these tools can produce wonderful result. The utilization of these tools is based on the skills enhancement and building capacity of local people and staffs. The propensity of technology is not sustainable in nature; therefore, to enable the local organization as technologically viable is also not a sustainable future. In this scenario, the program and project, which builds human capacity and involve them collectively to resolve the basic problem provides blueprint for the development and management of local organization. In last, the unlearning should also be encouraged for deepening the idea of participation and involvement of local people and to distinguish about the information and knowledge. Gathering information is not true meaning of knowledge.